Terms & Conditions

This site is owned and operated by Cards and Craft. If you would like to ask anything about these terms and conditions or if you have any comments on or about the website please contact us. Our full contact details are at the end of this page.

Shipping and Handling

Currently we are only able to accept payment for items via PayPal. Once you have reached the checkout, postage and packing will be added and should you choose to continue with the purchase and buy the items, the next step will take you through to the PayPal for final payment. If you have a PayPal account already follow the instructions as you usually would. If you don't currently have a PayPal account or don't want to set up an account select "I do not have a PayPal account" on their website, you will then be able to enter your credit or debit card details for the single payment there. PayPal is a secure payment system.

Shipping costs within the UK are:-

£1.50 for total purchases upto £4.99
£2.50 for total purchases £5.00 - £19.99
£4.00 for total purchases £20.00 - £49.99
FREE for total purchases £50.00 and above

Shipping to countries outside the UK carries a surcharge of £1.50:

£3.00 for total purchases upto £4.99
£4.00 for total purchases £5.00 - £19.99
£5.50 for total purchases £20.00 - £49.99
£1.50 for total purchases £50.00 and above

Please note that you must complete your delivery address including full postcode when finalising your order as this is the address your package will be sent to. We can not accept refund claims for loss or delay if your delivery postcode is incorrect or missing.

Please note that orders placed outside of the EU may be liable for customs duty/import taxes on delivery. Payment of such amounts are the responsibility of the person the package is addressed to.

Delivery Schedule

All orders, wherever possible, will be despatched within 4-7 working days from the day after receipt of order and payment, normally though with in a few days of purchase. Please allow 10 working days before enquiring. (Please note that if you choose to make payment by PayPal e-cheque that it can take up to 15 days after order placement for payment to be received by Cards & Craft.) Please note we are unable to ship on Saturdays, Sundays, public holidays or during unexpected events such as postal strikes. Should there be a problem with the expected delivery schedule we will contact you directly. In most instances packages will be sent via standard first class mail but we reserve the right to change this. Please note we can not be held responsible for delays in delivery once the package has been passed to the Royal Mail or for delays in delivery due to circumstances out of our control such as postal strikes. Shipping outside of the UK may take longer, up to as much as 6 weeks though it should be noted that this is not the norm - it can be incredibly quick. All items will be sent standard airmail. Please note that for overseas shipping we cannot be held responsible for packages lost in transit as we currently are not able to offer premium postal shipping allowing swift delivery/compensation. Do contact us before purchasing if you need further information/clarification.

Back Orders

We do not operate a back order service. If a particular item is not in stock it should not be possible to order from the site. However in an instance where there may be a problem with the availability of a particular item we will contact you directly Should you require a specific item not appearing as in stock, you are interested in us sourcing other items, or have an enquiry about items we have in stock that are not on site just yet please do contact us and we will do out best to help you out.


Returns Policy

All items will be sent to you properly packaged in perfect condition. If however you find the goods to be faulty please notify us of the problem within 7 days of receipt and then return the item to us and we will provide a replacement or a full refund as requested along with your postage costs where applicable. It is advised that you obtain the minimum of a certificate of posting from the Post Office as we can not be held responsible for goods lost in transit.

We are happy to exchange or credit for any items you are not satisfied with (less shipping), if the items are returned to us within 7 days of receipt unused, in their original sealed packaging in perfect condition for resale. Please quote your original order number on the package. It is advised that you obtain the minimum of a certificate of posting from the Post Office as we can not be held responsible for goods lost in transit.

Please note that we are unable to accept returns of specialist items made to order without prior agreement from us.


Privacy Policy

Cards and Craft operate a policy of non disclosure of any buyer information; including names, addresses, email addresses and phone numbers to any third party. All personal details are kept secure and are protected from spam.


Descriptions etc

All sizes, measurements, product descriptions and colours are approximate. Although we endeavour to illustrate colours as exact as possible they can vary on individual monitors. Please note that due to manufacturing processes and the handcrafted and/or handmade nature of many of the products some items may vary slightly, though not significantly, from those shown in the product photographs. Should you on receipt be unhappy with any of the above you are able to benefit from the money back guarantee (please see above.)

Please note that none of the items we supply are suitable for children under the age of 3 years.


Copyright

All content, graphics, designs, photographs and HTML code on the website are the copyright of Cards and Craft and it's owners. No content or images can be reproduced in any other medium without the express permission of the owner of Cards and Craft. Should you wish to request reproduction please contact us in writing via the contacts below.


Samples etc

As we only sell items in very small quantities we are unable to supply samples to individuals. Should you wish to consider buying items in larger quantities please contact us directly and we will endeavour to help you out. Please be advised though that you should always conduct your own tests on products before placing significant orders, as we cannot guarantee the suitability of our products for any specific purposes.


Mailing List

Cards and Craft operate a strict no-spam policy and our mailing list is on an opt-in basis, when you register on the site. Should you not wish to receive newsletters after signing up you can unsubscribe by sending us an email or by adjusting your preferences in the login area.

VAT

Please note that Cards and Craft are not registered for VAT, prices therefore are not charged to include VAT.


Terms and Conditions Notice

We reserve the right to amend the terms and conditions, prices and product information etc contained within the site without prior warning.


Our Contact Details:

Cards & Craft
94 St James's Lane
London
N10 3RD
United Kingdom

Phone: 08718 550594
Fax: 08718 550594


E&OE